Business

Insights into why the United States has been and will continue to be the dominant economic force in our world. What are the ingredients that will keep the American Advantage in spite of competition from the "flat earth" competition of China and India. Why Canada and Europe are at a disadvantage. How individuals and companies can incorporate the American Advantage into their thinking, business and approach to life. From his upcoming book on the subject.

Companies need to understand and commit to a healthy value system to function well. Beyond just the legal rules and their penalties - every member of a company benefits when a value system that includes values such as a work ethic, a respect for others in the company, customer service, concern for the community and environment. What does it cost a company and its shareholders that does not have these ethical principles at work? What are the benefits of having a company that is long on values? How do you establish and communicate those values in a secular workplace? Find out how a return to values is a return to health for the company and its stakeholders. Grant Fairley

The organizational myth is how we see our ourselves and our organization in the big picture. Often discouraged by hard times - each organization needs to have a story that is understood and owned from CEO to newest employee to defines its identity. Renew your organization's effectiveness and become a place the best people want to be by discovering or revitalizing your organization's myth. Grant Fairley

Organizations are often defined by flow-charts and quarterly financials. But every corporation, government department or community group is as much an organism as the people who work and serve there. The organic view of your group can allow it to be a healthy and productive place that can unleash the untapped potential trapped within the bureaucracy, traditions and rules. Grant Fairley

An entertaining look at how classic fairy tales describe business life and the business environment. Refreshing insights into human behavior and values in the workplace. You would be surprised how many ideas are hidden in these old stories and how relevant they are to business and relationships in the new millennium.

Turning competition into cooperation within your organization. Improving productivity through increased commitment to the company and each other.

Customer retention saves money and increases your bottom line. Customers who are happy are key to your word-of-mouth referrals. Discover the 15 strategies every business can use to keep customers staying with you. Circle your customers in ways that they'll never want to go anywhere else.

THE question of the new century for business. Ways to improve customer satisfaction. Ensure customers know you're working hard for them today. Resolving issues with unhappy customers. Providing a performance driven environment of motivated staff.

How to recognize different personality types in your company and use their personalities to make your group more successful. Important tools for the hiring process. Motivating different personalities with different kinds of rewards and incentives. Communicating effectively with different personality types. Different learning styles - how people learn will influence how they do their job.

A clear and useful vision that is meaningful to the leadership and entire team will boost your effectiveness and health as an organism. How to move your company from a "motherhood & apple pie" vision statement where no one can disagree to a purpose that motivates and equips everyone to succeed. Grant Fairley

Practical seminar rooted in a commitment to service on how to make the best use of your time. How to be no only efficient but effective. Solving the email trap. Sharpening your communication skills. To delegate or not to delegate. Finding that 25th hour in your 24 hour day. Personal balance and values as a key to use your off-work time to make your at-work time work!

Communicating effectively. How to engage your customers and prospects more effectively through increased telephone, email and meeting strategies. Learn how to make your conversations meaningful and productive. Telephone skills to make your customer feel at ease and nurtured. How to make emails work for you rather than against you. In person skills to make your contacts fruitful and effective.

Hello! Customer Service Telephone Skills Training

Telephone skills will make or break a business opportunity. It is a key part of customer service and often is the first contact with your business, organization or government department. How you answer, forward and hold calls comes down to some important steps that everyone can learn and use. Don't let those sales disappear on hold. Learn the 20 steps to effective telephone skills. Practical and memorable approach.

Business Seminars & Workshops

The American Advantage

Corporate Values For A Secular Workplace

Defining Your Organization's Myth - Toward Organizational Effectiveness

It's Alive! Seeing Your Organization As The Organism It Is & How To Keep It Healthy

Fairy Tales for Business

Win/Win Thinking in a Win/Lose World

Circling Your Customers

What Have You Done For Me Lately?

Sharp Triangles & Round Circles

ReVision - A Renewal Of Your Corporate Or Group's Vision

Tick-Tock - Finding The 25th Hour In Your Day

Are You Talking To Me?